AGB

Terms of Service

Last Updated: September 2, 2026

Overview

Welcome to zshavn.

This online store is operated by Nordic Outdoor Solutions ApS, a company registered in Denmark under CVR number 40406972.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Nordic Outdoor Solutions ApS, operating the zshavn online store.

Our store uses Shopify's e-commerce platform to provide the technical infrastructure through which we offer products and related services.

These Terms of Service explain the conditions that apply when you access our website, purchase products from us, or otherwise use our services.

By using our website or placing an order, you agree to these Terms of Service and any policies referenced in them, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law.

1. Company Information

The business responsible for this online store is:

Store Name: zshavn
Legal Company Name: Nordic Outdoor Solutions ApS
Company Type: ApS
CVR Number: 40406972
Registered Address: Hejreskovvej 11B Munkegårde
Postal Code: 3490
City: Kvistgård
Country: Denmark
Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Nordic Outdoor Solutions ApS was originally registered on April 3, 2019.

On October 5, 2021, the company's legal form was changed from IVS to ApS in connection with an increase in share capital.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

When providing information to us, including when creating an account or placing an order, you are responsible for providing information that is reasonably accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials where customer accounts are available.

You must not use our website in a manner that:

  • violates applicable law;

  • infringes intellectual property rights;

  • introduces malicious software;

  • attempts to gain unauthorized access to our systems;

  • interferes with the operation or security of the website; or

  • intentionally provides fraudulent or materially misleading information.

We may restrict access to our services where reasonably necessary to protect our website, customers, or legal rights.

3. Products and Product Information

We aim to present product descriptions, specifications, prices, images, and other information as accurately as reasonably possible.

However, the appearance of a product may vary slightly depending on factors such as screen settings, lighting, manufacturing variations, or product updates.

Where a product has specific characteristics that are material to a purchasing decision, customers should review the information displayed on the applicable product page before ordering.

We may update product information when reasonably necessary to correct errors, reflect changes, or improve the accuracy of our website.

Any mandatory rights relating to goods that do not conform to the applicable sales contract remain unaffected.

4. Availability

Products are offered subject to availability.

Adding a product to your shopping cart does not necessarily reserve that product.

If a product becomes unavailable after an order is placed, we will take reasonable steps to inform you and handle the affected order in accordance with applicable law.

We may limit quantities where reasonably necessary, including where there is suspected fraud, pricing abuse, inventory limitations, or an obvious ordering error.

5. Orders

When you submit an order, you are requesting to purchase the products shown in your order.

You should review your:

  • selected products;

  • quantities;

  • shipping address;

  • billing information;

  • contact information; and

  • total price

before submitting the order.

After an order is submitted, you may receive an electronic order confirmation.

Where applicable, the sales contract is formed in accordance with the information presented during checkout and applicable law.

If we are unable to process an order, we will take reasonable steps to inform you using the contact information supplied with the order.

6. Prices

Product prices are displayed on our website before checkout.

The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious errors where permitted by law.

Any applicable shipping charges, taxes, or other charges that we are responsible for displaying will be presented during the purchasing process where applicable.

We do not intend to impose undisclosed charges after an order has been completed.

Promotional prices may be subject to separate terms, including eligibility periods and availability.

7. Payments

Available payment methods are displayed during checkout.

Payment transactions may be processed by Shopify and/or independent payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment cannot be authorized or processed, the order may not be completed.

Payment information processed directly by third-party payment providers is also subject to the applicable provider's terms and privacy practices.

8. Shipping and Delivery

Available delivery options and applicable shipping charges are displayed on our website or during checkout, where relevant.

Order processing and delivery times shown on our website should be understood as estimated timeframes unless expressly stated otherwise and legally enforceable.

Delivery may be affected by circumstances such as:

  • carrier operations;

  • destination;

  • weekends or public holidays;

  • severe weather;

  • customs procedures, where applicable;

  • incorrect or incomplete delivery information; or

  • other circumstances outside our reasonable control.

We do not represent estimated delivery times as unconditional guarantees.

However, nothing in this section removes any mandatory delivery rights or remedies available to consumers under applicable law.

Customers should review our Shipping Policy for more information regarding processing, shipping, and delivery.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error after submitting an order, please contact us as soon as reasonably possible:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

We may attempt to update the delivery information where operationally possible, but changes may not be possible once an order has entered fulfillment or has been transferred to a carrier.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Whether an order can be cancelled before dispatch depends on its processing status.

This does not limit any statutory cancellation or withdrawal rights that may apply to eligible consumers.

11. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Return & Refund Policy and applicable consumer protection law.

Our voluntary return policy does not limit statutory consumer rights.

For eligible EU distance purchases, consumers generally have a statutory 14-day right of withdrawal, subject to applicable conditions and lawful exceptions.

Customers should review our Return & Refund Policy for information about:

  • return eligibility;

  • return procedures;

  • return addresses;

  • return shipping costs;

  • damaged or defective products;

  • exchanges; and

  • refund processing.

For assistance, contact:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

12. Return Addresses

Our registered company address should not automatically be treated as the return address.

If you need to return a product, please contact us first.

After reviewing your request, we will provide the return address and instructions applicable to your order.

This is because returns may be processed at different facilities depending on the product, order, and circumstances.

Please do not send an unsolicited return without first obtaining the applicable return instructions.

13. Damaged, Defective, or Incorrect Products

If you receive a product that appears damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as reasonably possible.

We may request:

  • your order number;

  • a description of the issue;

  • photographs of the product or packaging; or

  • other information reasonably necessary to evaluate the issue.

After reviewing the circumstances, we will provide an appropriate solution in accordance with applicable law.

Nothing in these Terms limits mandatory rights regarding defective or non-conforming goods.

14. EU Consumer Rights

Where applicable, consumers purchasing goods online within the European Union may have rights under EU and national consumer protection legislation.

These may include rights relating to:

  • pre-contract information;

  • delivery;

  • conformity of goods;

  • remedies for defective goods;

  • cancellation or withdrawal; and

  • reimbursement.

Any provisions in these Terms that conflict with mandatory consumer protection law will apply only to the extent permitted by law.

15. Intellectual Property

Unless otherwise indicated, the content made available through our website—including text, graphics, layouts, photographs, logos, and other original material—is owned by us, licensed to us, or used with appropriate authorization.

Third-party names, trademarks, and other intellectual property remain the property of their respective owners.

You may use our website for lawful personal purposes.

You may not reproduce, distribute, commercially exploit, or materially modify protected website content without appropriate authorization, except where permitted by applicable law.

16. Third-Party Services

Our website may use third-party services for purposes such as:

  • payment processing;

  • website hosting;

  • analytics;

  • shipping;

  • customer service; and

  • other e-commerce functions.

These services may be subject to their own terms and privacy policies.

The inclusion of a third-party service or link does not necessarily constitute an endorsement of all content or services provided by that third party.

17. Shopify

The zshavn online store uses Shopify's e-commerce platform.

Shopify provides technology that enables us to operate the online store.

Purchases made through our store are transactions between the customer and Nordic Outdoor Solutions ApS, operating as zshavn, unless clearly stated otherwise.

Shopify's own services are governed by its applicable terms and privacy policies.

18. Privacy

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection laws.

Depending on how you use our website, information may also be processed by Shopify, payment providers, logistics providers, and other service providers necessary to complete transactions or operate our services.

Please review our Privacy Policy for further information about how personal information is collected, used, stored, and shared.

19. Customer Reviews and Feedback

If you voluntarily submit a review, suggestion, comment, or other feedback, you confirm that you have the right to provide that content.

Reviews and testimonials must reflect genuine experiences and must not intentionally contain false, deceptive, unlawful, defamatory, or infringing material.

We may moderate content where reasonably necessary to comply with applicable law, protect third-party rights, prevent abuse, or maintain the integrity of our services.

We do not require customers to provide only positive reviews.

20. Errors and Corrections

Despite reasonable efforts to maintain accurate website information, occasional typographical errors, technical errors, pricing errors, or outdated information may occur.

Where an error is identified, we may correct or update the affected information.

If an error materially affects an order that has already been submitted, we will handle the situation in accordance with applicable law and communicate with the affected customer where appropriate.

21. Prohibited Activities

You must not use our website to:

  • engage in unlawful or fraudulent activities;

  • distribute malicious software;

  • interfere with website security;

  • attempt unauthorized access;

  • impersonate another person;

  • violate intellectual property rights;

  • collect personal information unlawfully;

  • send unauthorized spam; or

  • intentionally mislead us or other users.

We may take reasonable measures to prevent or respond to misuse.

22. Disclaimer

We aim to keep our website and services reasonably available and accurate.

However, websites and online services may occasionally experience interruptions, maintenance, technical errors, or circumstances outside our reasonable control.

Nothing in these Terms excludes warranties, guarantees, remedies, or other rights that cannot legally be excluded under applicable consumer protection law.

23. Limitation of Liability

To the extent permitted by applicable law, our liability may be limited where loss results from circumstances that could not reasonably have been anticipated or controlled.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not remove mandatory rights or remedies available to consumers in relation to defective, non-conforming, or undelivered goods.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our services;

  • business practices;

  • legal requirements; or

  • regulatory requirements.

The latest version will be published on our website together with an updated revision date.

Material changes will be communicated where required by applicable law.

Changes will not retroactively remove rights that a customer has already acquired under an existing transaction where doing so would be prohibited by law.

25. Governing Law

These Terms are governed by applicable Danish law, subject to any mandatory consumer protection rules that apply based on the customer's country of residence.

If you are a consumer in another EU or EEA country, this choice of law does not deprive you of mandatory consumer protections available to you under applicable law.

Nothing in these Terms is intended to unlawfully restrict a consumer's right to bring proceedings before a competent court.

26. Contact Information

Questions regarding these Terms of Service, orders, products, or our store can be directed to:

Store Name: zshavn
Legal Company Name: Nordic Outdoor Solutions ApS
Company Type: ApS
CVR Number: 40406972

Registered Business Address:
Hejreskovvej 11B Munkegårde
3490 Kvistgård
Denmark

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Original Registration Date: April 3, 2019
Company Form Changed to ApS: October 5, 2021

For return shipments, please follow the instructions in our Return & Refund Policy and contact us before sending a product to the registered business address.