Return & Refund Policy

Last Updated: September 2, 2026

This Return & Refund Policy applies to purchases made from zshavn, operated by Nordic Outdoor Solutions ApS.

This policy explains our return, cancellation, and refund procedures. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable Danish or European Union law.

1. 30-Day Return Policy

We offer a 30-day return period, which means you may request a return within 30 calendar days after receiving your item.

To generally qualify for a return under our voluntary return policy, the item should:

• be in substantially the same condition as when you received it;

• be unused or only handled to the extent reasonably necessary to inspect it;

• include any original accessories, components, manuals, and tags, where applicable;

• be returned in its original packaging where reasonably possible; and

• be accompanied by an order number, receipt, or other reasonable proof of purchase.

These conditions do not limit any mandatory rights you may have under applicable consumer protection laws.

2. How to Request a Return

Before returning an item, please contact our customer service team:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Please provide your order number and relevant information about the return request so that we can identify your order and provide the appropriate return instructions.

After your return request has been reviewed, we will provide information regarding:

• the return address applicable to your order;

• how and where to send the item;

• any applicable packaging instructions;

• whether a return shipping label will be provided; and

• any applicable return shipping costs.

Return Address

Please do not send a return to our registered business address unless we have specifically instructed you to use that address for your return.

The applicable return address will be provided by our customer service team after you contact us and your return request has been reviewed.

Returns may be processed at different facilities depending on the product, order, and circumstances of the return.

Please contact pawluchogrenkl481@gmail.com before sending any item back.

3. Return Shipping Costs

Return shipping costs may depend on the reason for the return, the circumstances of the order, and applicable consumer protection laws.

For defective, damaged, incorrect, or otherwise non-conforming products, please contact us before returning the item. We will review the issue and provide the appropriate instructions.

For voluntary returns or returns made under a statutory right of withdrawal, we will provide information about the applicable return procedure and any return shipping costs before the item is sent back.

Where applicable law determines responsibility for return shipping costs, we will follow those requirements.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If your item is:

• damaged;

• defective;

• different from the item ordered; or

• missing essential components,

please contact us as soon as reasonably possible.

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Please provide your order number and a description of the issue. Where reasonably necessary to evaluate the issue, we may ask for photographs or other relevant information.

After reviewing the circumstances, we will inform you of the appropriate available solution in accordance with applicable law.

5. Exceptions and Non-Returnable Items

Certain types of products may be excluded from the standard right of withdrawal or return where permitted by applicable law.

Examples may include:

• goods made to the consumer's specifications or clearly personalized;

• perishable goods;

• sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery; and

• other products that are legally exempt from the applicable right of withdrawal.

Please contact us if you have questions about whether a particular product can be returned.

Any exception will only be applied to the extent permitted by applicable law.

6. Sale Items

Purchasing an item at a discounted or sale price does not by itself remove any mandatory consumer rights.

Where a sale item qualifies for our voluntary 30-day return policy, it will be handled according to the conditions described in this policy.

Any mandatory rights relating to defective or non-conforming goods remain unaffected.

7. Gift Cards

Gift cards and similar products may be subject to specific return or refund conditions depending on the nature of the product and applicable law.

Please contact us if you have questions regarding a particular gift card or order.

8. Exchanges

If you would like to exchange an item, please contact our customer service team first.

Depending on the product and availability, we may ask you to return the original item and place a separate order for the replacement product.

We will provide the applicable instructions before you return the original item.

9. European Union 14-Day Right of Withdrawal

For eligible distance purchases covered by European Union consumer protection rules, consumers generally have a statutory 14-day right of withdrawal, unless a lawful exception applies.

The withdrawal period generally begins on the day when you, or a third party designated by you other than the carrier, physically receive the goods.

You generally do not need to provide a reason for exercising the statutory right of withdrawal.

To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period.

You can contact:

Nordic Outdoor Solutions ApS
Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

After receiving your withdrawal request, we will provide the applicable return instructions, including the return address to be used.

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

If the product has been handled beyond what is reasonably necessary for this purpose, you may be responsible for any resulting reduction in value to the extent permitted by applicable law.

Our voluntary 30-day return policy does not restrict your statutory right of withdrawal or other mandatory consumer rights.

10. Refunds

Once we receive a returned item, we will process and inspect the return as appropriate.

We will notify you of the outcome using the contact information associated with your order.

If you are entitled to a refund, the applicable amount will generally be refunded using the original payment method unless another method has been agreed or is required by applicable law.

For returns made under our voluntary 30-day return policy, we aim to process an approved refund within approximately 10 business days after the return has been reviewed and approved.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider and is outside our direct control.

For refunds associated with the statutory right of withdrawal, we will process the reimbursement in accordance with the applicable deadlines and requirements under consumer protection law.

If you have questions regarding the status of a refund, please contact:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

11. Contact Information

For questions regarding returns, refunds, cancellations, or this policy, please contact:

Store Name: zshavn
Legal Company Name: Nordic Outdoor Solutions ApS
CVR Number: 40406972
Registered Business Address: Hejreskovvej 11B Munkegårde, 3490 Kvistgård, Denmark
Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Important Information About the Return Address

The address listed above is the company's registered business address and should not automatically be used as the return address.

Please contact us at pawluchogrenkl481@gmail.com before returning an item.

We will provide the return address and instructions applicable to your specific order after reviewing your return request.

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Company Information

Store: zshavn
Legal Company Name: Nordic Outdoor Solutions ApS
Company Type: ApS
CVR Number: 40406972
Registered Business Address: Hejreskovvej 11B Munkegårde, 3490 Kvistgård, Denmark
Original Registration Date: April 3, 2019
Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84