Shipping & Delivery Policy

Last Updated: September 2, 2026

This Shipping & Delivery Policy applies to orders placed through zshavn, operated by Nordic Outdoor Solutions ApS.

It explains our shipping destinations, order processing times, estimated delivery times, shipping costs, tracking, customs, delays, and other important delivery information.

All delivery times stated below are estimates rather than unconditional guarantees. Actual delivery times may vary depending on the destination, carrier, order details, and circumstances outside our reasonable control.

1. Shipping Destinations

We currently offer shipping to the following European countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Bulgaria

• Greece

• Romania

• Croatia

• Estonia

• Lithuania

• Latvia

Shipping availability may vary depending on the product, destination, carrier availability, or other logistical requirements.

If an address cannot be serviced, this will normally be indicated during checkout or communicated to the customer before the affected order is fulfilled.

2. Shipping Costs

Standard Shipping: Free for eligible orders to the destinations listed above.

Where free standard shipping applies, the shipping charge displayed at checkout will be 0.

If any other shipping method or charge applies to an order, the applicable cost will be displayed during checkout before the order is submitted.

We do not intend to add undisclosed shipping charges after checkout.

Any customs duties, import taxes, VAT, clearance fees, or similar charges are handled as described in Section 8 of this policy.

3. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Estimated Processing Time: 3–5 business days

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing times may occasionally be longer due to order volume, product availability, payment verification, holidays, or other operational circumstances.

4. Estimated Delivery Time

After an order has been processed and dispatched, our estimated standard shipping time is:

Estimated Processing Time: 3–5 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery Time: approximately 8–13 business days

These timeframes are estimates and are not unconditional delivery guarantees.

Actual delivery times may vary depending on factors such as:

• destination country;

• carrier operations;

• public holidays;

• weather conditions;

• transportation disruptions;

• customs procedures, where applicable;

• seasonal demand; or

• other circumstances outside our reasonable control.

Where mandatory consumer law provides specific delivery rights, those rights remain unaffected.

5. Shipping Carriers

Depending on the destination and order, we may use established shipping and logistics providers.

Carriers may include:

• UPS

• FedEx

• other suitable local or international delivery providers.

The carrier used for a specific order may depend on the destination, product type, package size, shipping route, and carrier availability.

We do not guarantee that a particular carrier will be used unless this is expressly stated for the applicable order.

6. Order Tracking

When tracking is available for an order, tracking information will normally be provided after the order has been dispatched.

This may include:

• a tracking number;

• carrier information; and

• a link or instructions for checking delivery progress.

Carrier tracking systems may require additional time after dispatch before the first tracking event appears.

Tracking updates will generally appear within 24–72 hours after shipment, although actual update times depend on the carrier.

If your tracking information has not updated for an extended period, please contact us:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

7. Delivery Delays

We make reasonable efforts to process and dispatch orders within the estimated timeframes described in this policy.

However, delays can occur due to circumstances such as:

• severe weather;

• carrier disruptions;

• transportation problems;

• customs inspections;

• public holidays;

• high seasonal demand;

• incomplete or incorrect delivery information; or

• circumstances outside our reasonable control.

If your shipment is significantly delayed, please contact us with your order information.

We will review the available tracking information and, where appropriate, contact the relevant carrier or logistics provider.

Estimated delivery times should not be interpreted as guarantees where circumstances outside our reasonable control affect delivery.

This section does not limit any mandatory delivery rights or remedies available under applicable consumer protection law.

8. Customs Duties, VAT, and Import Charges

Depending on the destination and how an order is fulfilled, international shipments may be subject to customs procedures, import taxes, VAT, clearance charges, or other fees imposed by local authorities.

Where additional charges are known and collected by us, they will be disclosed where applicable during the purchasing process.

Where charges are imposed directly by customs authorities, tax authorities, carriers, or other third parties, responsibility for those charges will depend on the destination, applicable law, and the terms disclosed for the order.

Nordic Outdoor Solutions ApS does not independently determine charges imposed by foreign customs or tax authorities.

Customers should review the information shown during checkout and contact us before ordering if they have questions regarding potential import charges.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Depending on the processing status of the order, we may be able to update:

• shipping information;

• contact information;

• product selection; or

• quantity.

We cannot guarantee that a requested change can be completed after fulfillment has started.

Once an order has been dispatched, changing or stopping the shipment may no longer be operationally possible.

Returns after delivery are handled according to our Return & Refund Policy and applicable consumer protection law.

Nothing in this section limits statutory cancellation or withdrawal rights where such rights apply.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following information before submitting your order:

• full name;

• street address;

• building or apartment information, where applicable;

• postal code;

• city;

• country;

• telephone number; and

• email address.

If you discover an error after placing your order, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the address.

Once the shipment has been transferred to the carrier, address changes may be subject to the carrier's procedures and may not always be possible.

If an order cannot be delivered because materially incorrect or incomplete information was supplied by the customer, reasonable additional shipping or redelivery costs may apply where permitted by applicable law.

11. Lost or Missing Packages

If tracking indicates an unusual delay or you believe that your package may have been lost, please contact us.

To help us investigate, please provide:

• your order number;

• customer name;

• delivery address;

• tracking number, where available; and

• a brief description of the issue.

We will review the available shipping information and, where appropriate, contact the carrier to investigate the shipment.

The appropriate resolution will depend on the circumstances of the shipment and applicable consumer protection requirements.

12. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your package or product arrives:

• damaged;

• defective;

• incomplete; or

• materially different from the item ordered,

please contact us as soon as reasonably possible.

Please provide your order number and a description of the issue.

Where reasonably necessary to investigate the problem, we may also request photographs of the product, packaging, shipping label, or other relevant information.

After reviewing the circumstances, we will provide the appropriate available solution in accordance with our policies and applicable consumer protection law.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

When this occurs:

• products may arrive on different dates;

• more than one tracking number may be provided; and

• different carriers may be used.

Receiving one package does not necessarily mean that the entire order has been delivered if your shipping confirmation indicates multiple shipments.

If you believe an item is missing, please review your shipping confirmation and available tracking information before contacting us.

14. Unclaimed, Refused, or Undeliverable Packages

If a shipment is refused, not collected, or cannot be delivered and is subsequently returned, please contact our customer service team.

We will review the order and the reason for the failed delivery.

Any refund, reshipment, or additional delivery cost will be handled according to:

• the circumstances of the order;

• our Return & Refund Policy; and

• applicable consumer protection law.

Additional charges will only be applied where permitted by applicable law and where they are reasonably attributable to the circumstances of the failed delivery.

15. Customer Support

For questions about shipping, tracking, delivery, delays, or an existing order, please contact:

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Please include your order number when contacting us about an existing order so that we can identify it more efficiently.

16. Company Information

This online store is operated by:

Store Name: zshavn
Legal Company Name: Nordic Outdoor Solutions ApS
Company Type: ApS
CVR Number: 40406972

Registered Business Address:
Hejreskovvej 11B Munkegårde
3490 Kvistgård
Denmark

Email: pawluchogrenkl481@gmail.com
Phone: +45 39 72 16 84

Original Registration Date: April 3, 2019
Company Form Changed to ApS: October 5, 2021

The registered business address above is provided for company identification and contact purposes. For product returns, please follow the instructions in our Return & Refund Policy and contact us before sending a return.

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Last Updated: September 2, 2026

Thank you for shopping with zshavn, operated by Nordic Outdoor Solutions ApS.